Please contact within 7 days of receiving your item. Faulty products can be returned to us if they have the following types of quality defects: stains, ripped or torn, poor quality materials, obvious color difference, the major difference between the photographed product and the product received. If you experience the above product issues, please contact us immediately at:

Steps to resolve the issue:
1. Show us the problem with clear photos taken in good lighting or record a short video and send it to our Support Center along with your order number and quantity. 
2. We will review the case for you.
3. We will offer a solution.

If the item is proved to be defective or have the above issues then you can return the items to one of our service center below nearest you:

Cashmere Realm - USA
48-35 58th Lane ( 1 FL)
Woodside, NY 11377
Tel (1-646) 233-3154

Cashmere Realm - Denmark
Vestergårdsvej 22A 
2400 København NV, 
Tel (45) 3696-5790

Cashmere Realm - Australia
C/O Himalayan Cafe
640 Brunswick St
New Farm QLD 4005
Tel (61-7) 3358 4015

Note. Return shipping cost should be borne by the buyer.



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